Refund & Return Policy

Simple, Transparent Return Policy

At Kasbah Souq, we want you to shop with confidence. That’s why we offer a straightforward return policy, ensuring your satisfaction while maintaining fairness.

 

Eligibility for Return

You can return any product within 15 days of purchase, provided it is unused, in perfect condition, and returned with its original packaging. Items that are damaged, opened, or used are unfortunately not eligible for a return or refund.

 

How to Start a Return

If you wish to return a product, simply contact our support team via WhatsApp or email with your order number and reason. Our customer care team will guide you through the steps, including arranging pickup where applicable.

 

Refund Method

Once we receive and inspect your returned product, we’ll issue your refund within 5 working days. Since we use Cash on Delivery, we will process your refund through bank transfer or another mutually agreed method.

 

Exceptions

We do not accept returns of items that show signs of wear or have damaged packaging. Please ensure that your item meets the conditions before sending it back.

📧 support@kasbahsouq.com
📞 WhatsApp: +1 (867) 677-4577